Terms and Conditions
Effective Date: February 2022 | Last Updated: February 2022
These Terms and Conditions ("Agreement") govern all services provided by InCollab Designs LLC ("InCollab Designs," "we," "us," or "our") to clients ("Client," "you," or "your"). By booking a service, submitting payment, or engaging InCollab Designs in any capacity, you agree to be bound by this Agreement in full.
Please read this Agreement carefully before proceeding. If you have any questions, contact us at contact@incollabdesigns.com before booking.
1. Services Offered
InCollab Designs provides the following residential design services:
- • Plan Review — A written and video review of existing floor plans identifying design, layout, and feasibility issues.
- • Design Strategy Session — A live, two-hour consulting session focused on solving specific design or project challenges.
- • Custom Plan Design — A full residential design engagement producing Concept Design plans (starting from $5,000) or a complete Full Plan Set (starting from $10,000).
All services are described in detail at www.incollabdesigns.com. InCollab Designs reserves the right to modify, update, or discontinue any service at any time with reasonable notice.
2. Scope of Services — Structural Engineering Disclaimer
InCollab Designs provides residential design plan sets. Our services do not include structural engineering, licensed architectural stamping, or permit certification.
All plan sets delivered by InCollab Designs are design-complete. Depending on your local jurisdiction, a licensed structural engineer or architect may be required to review, modify, and stamp the plans before they can be submitted for permitting. It is the Client's sole responsibility to:
- • Confirm local permit and stamping requirements with the applicable building authority before engaging InCollab Designs.
- • Engage and compensate any required structural engineer or licensed architect separately.
- • Ensure that any modifications made by a third-party engineer or architect do not conflict with the original design intent.
InCollab Designs makes no representations or warranties that any plan set will be accepted for permitting in any jurisdiction without additional review, modification, or professional stamping.
3. Payment Terms
Plan Review
Payment is due in full at the time of booking. Your spot in the review queue is not confirmed until payment is received. Upon payment, you will receive a secure link to upload your plans and supporting documents.
Design Strategy Session
Payment is due in full at the time of booking via the scheduling link provided. Your session time is not confirmed until payment is received. A calendar confirmation and welcome email with document instructions will be sent following payment.
Custom Plan Design
A non-refundable deposit of fifty percent (50%) of the total project fee is due before design work begins. The remaining fifty percent (50%) is due before final deliverables are released to the Client.
Custom payment plans structured around project milestones are available upon request. Milestone-based payment schedules must be agreed upon in writing before the project begins and are incorporated into this Agreement by reference. InCollab Designs reserves the right to pause or suspend work on any project where a scheduled payment has not been received within five (5) business days of the due date.
4. Refund Policy
Plan Review
All Plan Review payments are non-refundable. Once payment is received and the review queue position is confirmed, no refunds will be issued for any reason, including but not limited to a change of plans, project cancellation, or dissatisfaction with findings.
Design Strategy Session
Refunds for Strategy Sessions are available only if the cancellation request is received at least seventy-two (72) hours before the scheduled session time. If the session has been rescheduled, the seventy-two (72) hour window applies to the first originally scheduled session date, not the rescheduled date.
Cancellation requests must be submitted in writing to contact@incollabdesigns.com. Refunds will be processed within five (5) to ten (10) business days. No refunds will be issued for cancellations received less than seventy-two (72) hours before the scheduled session, for no-shows, or for sessions already completed.
Custom Plan Design
All payments for Custom Plan Design services are non-refundable once made, including the initial deposit and any milestone or final payments. By submitting payment, the Client acknowledges that InCollab Designs will immediately begin allocating design resources, time, and capacity to the project.
If a Client chooses to terminate a Custom Plan Design engagement after work has begun, InCollab Designs will deliver all completed work product to date. No refund of any paid amounts will be issued.
5. Intellectual Property and Ownership
Client Ownership
Upon receipt of final payment in full, the Client is granted ownership of the delivered plan set for use in connection with the specific project for which the plans were created.
InCollab Designs Retained Rights
InCollab Designs retains all intellectual property rights, including copyright, in all design work, drawings, concepts, and plan sets created under this Agreement. The Client's ownership interest is a limited license to use the plans as described herein and does not constitute a transfer of copyright.
InCollab Designs reserves the right to use any completed or in-progress work for portfolio, marketing, educational, and promotional purposes, unless the Client requests confidentiality in writing prior to project commencement.
Permitted Uses
Plan Review and Strategy Session: Deliverables may be shared with the Client's builder, contractor, architect, or engineer for use in connection with the Client's specific project. No further reproduction, distribution, or commercial use is permitted.
Concept Design Plans: May be shared with and further developed by a licensed architect, structural engineer, or contractor for the purposes of the specific project for which they were created.
Full Plan Sets: May be shared with a licensed architect or structural engineer solely for the purpose of obtaining required engineering review, stamps, or permits for the specific project for which the plans were created. Full Plan Sets may not be shared with, sold to, or used by any third party without prior written consent of InCollab Designs.
Prohibited Uses
The following uses are strictly prohibited without prior written consent and a separately negotiated licensing agreement:
- • Reproducing, copying, or adapting any plan set for use on a project other than the specific project for which the plans were created.
- • Using any plan set as the basis for multiple builds, spec home series, or investment property portfolios without a volume licensing agreement.
- • Selling, licensing, or transferring any plan set to a third party.
- • Removing or altering any InCollab Designs branding, attribution, or copyright notices from any deliverable.
6. Client Responsibilities
The Client agrees to:
- • Provide accurate, complete, and timely information required for the performance of services.
- • Upload all required documents within the timeframe specified at booking.
- • For Strategy Sessions, submit all required project documents no later than seventy-two (72) hours before the scheduled session time.
- • Review and provide feedback on deliverables within a reasonable timeframe.
- • Confirm local permit, zoning, and code requirements with the applicable building authority independently.
7. Turnaround Times and Delivery
Stated turnaround times are estimates and not guarantees. Turnaround times begin upon receipt of all required project documents and confirmed payment, not upon booking.
- • Plan Review (Standard): 5–7 business days from receipt of complete plans and documents.
- • Plan Review (Expedited): 2 business days from receipt of complete plans and documents.
- • Design Strategy Session: Scheduled per the calendar booking system.
- • Custom Plan Design: Timeline is project-specific and outlined in the project proposal.
InCollab Designs is not liable for delays caused by incomplete submissions, late Client approvals, force majeure events, or circumstances beyond our reasonable control.
8. Limitation of Liability
InCollab Designs provides design guidance and plan sets to the best of its professional ability. However, InCollab Designs does not warrant that any plan set, review finding, or strategic recommendation will result in permit approval, construction approval, or a specific project outcome.
To the maximum extent permitted by applicable law, InCollab Designs' total liability to the Client for any claim arising out of or related to this Agreement shall not exceed the total amount paid by the Client to InCollab Designs for the specific service giving rise to the claim. InCollab Designs shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
9. Disclaimer of Warranties
All services are provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. InCollab Designs does not warrant that services will be error-free or that any specific construction or permitting outcome will be achieved.
10. Dispute Resolution and Arbitration
The parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement informally before initiating formal proceedings. Either party may provide written notice of a dispute, and the parties agree to negotiate in good faith for a period of thirty (30) days following such notice.
If informal resolution is unsuccessful, any and all disputes, claims, or controversies arising out of or relating to this Agreement shall be resolved exclusively by binding arbitration administered by a mutually agreed-upon arbitration service in accordance with its applicable rules. Arbitration shall take place in Atlanta, Georgia.
THE PARTIES EXPRESSLY WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. ALL CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS.
BOTH PARTIES EXPRESSLY WAIVE THE RIGHT TO A JURY TRIAL OR COURT PROCEEDING FOR ANY DISPUTE ARISING UNDER THIS AGREEMENT. ARBITRATION IS THE SOLE AND EXCLUSIVE REMEDY FOR ANY SUCH DISPUTE.
11. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any arbitration proceedings shall take place in Fulton County, Georgia.
12. Contact Information
For questions about this Agreement, please contact:
InCollab Designs LLC
Atlanta, Georgia
By engaging InCollab Designs, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.