Privacy Policy
Effective Date: February 2022 | Last Updated: February 2022
InCollab Designs LLC ("InCollab Designs," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.incollabdesigns.com, use our services, or communicate with us in any way.
By using our website or engaging our services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our website or services.
This Privacy Policy should be read alongside our Terms and Conditions, which govern the use of our services.
1. Information We Collect
Information You Provide Directly
We collect personal information that you voluntarily provide when you:
- • Complete an inquiry, booking, or intake form on our website
- • Book a service or make a payment
- • Schedule an appointment
- • Upload documents or project files
- • Subscribe to our email list or newsletter
- • Contact us by email, phone, or through our website
The types of personal information we may collect include:
- • Full name
- • Email address
- • Phone number
- • Mailing or project address
- • Project details, including property type, square footage, budget range, design preferences, and construction timeline
- • Payment information (processed securely through our payment processor; we do not store full card details)
- • Documents and files you upload, including floor plans, site surveys, and project photographs
- • Any other information you choose to provide in connection with your project
Information Collected Automatically
When you visit our website, we and our third-party service providers may automatically collect certain technical information, including:
- • IP address and approximate geographic location
- • Browser type and version
- • Device type and operating system
- • Pages visited, time spent on pages, and navigation patterns
- • Referring URLs and search terms
- • Cookie identifiers and similar tracking technologies
This information is collected through Google Analytics and standard website tracking technologies. See Section 5 for more information on cookies and how to opt out.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
To Provide and Manage Services
- • Process bookings, payments, and service requests
- • Deliver Plan Reviews, Design Strategy Sessions, and Custom Plan Design services
- • Schedule and manage appointments
- • Send booking confirmations, welcome emails, and service-related communications
- • Collect and review project documents you submit
- • Prepare proposals, scope documents, and project deliverables
To Communicate With You
- • Respond to inquiries and questions
- • Send updates related to your active project
- • Notify you of changes to our services, policies, or terms
- • Send marketing and promotional communications about InCollab Designs services, where you have opted in or where permitted by applicable law
To Improve Our Services
- • Analyze website traffic and user behavior to improve our website and content
- • Understand which services and resources are most useful to our clients
- • Develop new services and improve existing offerings
To Meet Legal and Business Obligations
- • Maintain business records as required by applicable law
- • Comply with legal obligations, respond to legal process, and enforce our Terms and Conditions
- • Protect the rights, property, and safety of InCollab Designs, our clients, and others
3. How We Share Your Information
We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes. We may share your information in the following limited circumstances:
Third-Party Service Providers
We work with trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are authorized to use your information only as necessary to provide services to us and are required to maintain appropriate confidentiality and security standards. Our current service providers include:
- • Stripe — payment processing
- • Google — including Google Calendar, Google Workspace, and Google Analytics
- • Dropbox — secure document collection and file storage
- • Email marketing software — for sending newsletters and marketing communications
- • Customer relationship management (CRM) software — for managing client contacts and records
Legal Requirements
We may disclose your information if required to do so by law or in good faith belief that such disclosure is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing, or protect the personal safety of our clients or the public.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control by posting a notice on our website or sending you an email.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations:
- • Active client project records: retained for the duration of the client relationship and for seven (7) years following project completion
- • Marketing and email list contacts: retained until you unsubscribe or request deletion
- • Website analytics data: retained in accordance with Google Analytics' standard data retention settings
- • Payment records: retained as required by applicable financial regulations and tax law, typically seven (7) years
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our content.
Types of Cookies We Use: Essential cookies (necessary for website function), Analytics cookies (Google Analytics), and Functional cookies (remembering preferences).
Managing Cookies: You can control and manage cookies through your browser settings. To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.
6. Email Communications and Marketing
By submitting a form, completing a booking, or subscribing to our email list, you agree to receive transactional emails and marketing communications from InCollab Designs.
You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or contacting us directly at contact@incollabdesigns.com. You may continue to receive transactional emails related to active service engagements.
7. Data Security
We take reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures include:
- • Secure, encrypted connections (HTTPS) on our website
- • Use of reputable, security-certified third-party service providers
- • Access controls limiting who within our organization can access your personal information
- • Secure handling and storage of project documents
Payment information is processed exclusively through Stripe, a PCI DSS-compliant payment processor. InCollab Designs does not store, transmit, or have access to your full credit card or bank account details.
8. California Residents — Your Privacy Rights (CCPA)
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, right to delete, right to correct, right to opt out, and right to non-discrimination.
To exercise any of your California privacy rights, please contact us at contact@incollabdesigns.com with the subject line "California Privacy Rights Request." We will verify your identity before processing your request and respond within forty-five (45) days.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, service providers, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you by email or by posting a prominent notice on our website. Your continued use of our website or services following the posting of an updated Privacy Policy constitutes your acceptance of the changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
InCollab Designs LLC
Atlanta, Georgia